Nationwide Inbound Inc.

Customer Advocate

Location

Freeport, IL

Type

Full Time

Nationwide Inbound Inc. is looking for personable and energetic Customer Advocates to join our ever growing inbound call center. Customer Advocates assist our clients, provide product/service information, fulfill customer needs and try to resolve any problems callers face with accuracy and efficiency. Employees enjoy a fun, fast-paced environment with opportunities for career growth. Along with inbound call taking, Customer Advocates are offered the chance to participate in special projects across all divisions.

Applicants demonstrating the ability to deliver superior customer service will receive immediate consideration. Full and part-time employment is available for all shifts. Rotating weekend shifts are required.

 

Job Functions

  • Manage large amounts of incoming calls and customer service inquiries
  • Schedule appointments for home repair companies
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies

 

Requirements

  • Be able to type 30 words per minute
  • Excellent computer and customer service skills
  • Strong phone contact handling skills and active listening skills
  • Ability to multi-task, prioritize and manage time effectively
  • You must appear in person for this job; it is not a work-from-home position

Positions are available at our Freeport, IL and Sterling, IL locations.

 

Benefits

  • Health Insurance
  • Paid Training
  • FTO (Flexible Paid Time Off)
  • FSA (Flexible Spending Accounts)
  • 401(k)

All communication throughout the hiring process will be sent by email. Please enter a valid email account that is checked regularly when completing the application. Look for emails from @careerplug.com and set your email filter to unblock, whitelist, or accept emails from these addresses. 

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Company Website: www.nationwideinbound.com

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